Studio Policies

Welcome to ADORA by Simona Studio! I am very pleased to introduce my website where I am displaying my newest creations in addition to another online gallery: https://www.hatch.co/maker/adora_by_simona

I have been designing jewelry in my Monterey, CA studio since 2005. All of my designs are handcrafted with quality materials, and they are one-of-a-kind. If you have any questions about any of my creations, please don't hesitate to contact me!

I also accept custom orders. Contact me, give me some guidelines of what you have in mind, and I will be happy to present you with a few different designs to choose from.

If you have a strand of beads that have a special significance and you would like to turn them into something wearable, please contact me and I will do my best to come up with a few good ideas.

PAYMENT

Payments are accepted via PayPal only at this time.

SHIPPING

Shipping is generally handled within 1-2 days of receiving your order. If for some reason it will take longer to ship, I will contact you with details. Most of my orders are shipped via USPS, with a tracking number. For solid gold or more expensive pieces and also for international orders, shipment will be sent with insurance and delivery signature.  The shipping and handling fees displayed in the item description already reflect that. 

I ship to the address listed in the order. It is the Buyer’s responsibility to make sure the address is correct. ADORA by Simona will not be responsible for delays or lost packages if the original address was not correct. Any additional shipping charges that may be required will also be the Buyer's responsibility.

If you are purchasing an item as a gift, please contact me and I will ship to a different address upon request.

INTERNATIONAL SHIPPING

The international shipping and handling charges are for Priority Mail package services and include insurance for up to $400 declared value, signature on delivery and return receipt. All Customs and Duties are the Responsibility of the Buyer.

RETURN POLICY

Returns are accepted within 15 days of receiving your order. Please contact me within 7 days of receiving the package and let me know the reason for return. Please do not return any items without prior notification. A full refund will be issued to you as soon as I receive the item being returned. All return shipping fees are the responsibility of the Buyer.
My goal is for you to be 100% delighted with your order.

WHOLESALE INQUIRIES

I welcome any and all wholesale inquiries. Please feel free to contact me, tell me about what you're interested in, and I will come up with a plan that will work for both of us. I look forward to doing business with you!